See the impact of your work in the eyes of every animal we help.
We call ourselves #TeamBVSPCA. We’re passionate animal advocates deeply committed to our work and continuously innovating how we do that work. We say our organization is a lot like a start-up company, except the main mission is saving lives. The pace is fast, collaboration is key, and results matter. It’s hard work with big rewards in every life you save, every pet you help, every family you help.
The Manager of Animal Protection oversees Animal Protection Officers (APO)/Humane Police Officers and is responsible for protecting the safety and rights of the public and welfare of animals. Tasks and responsibilities include, but are not limited to: responding to requests for animal pick-up and confinement; issuing correction notices and summonses; preparing written reports, issuing citations, investigating dog laws. A portion of the work is performed in the field while operating a Brandywine Valley SPCA vehicle.
CLASSIFICATION DISTINCTIONS:
The Manager of Animal Protection will follow the chain of command by reporting to the Chief Operating Officer. The Manager of Animal Protection will coordinate with the APO, Chief Operating Officer, Shelter Manager and Chief Executive Officer on large scale events or seizures that require additional scheduling.
(These duties are a representative sample; position assignments and detailed work instructions may vary.)
Customer Relations Specialists are on the front lines of providing excellent customer service and resources to pet parents in Chester & Delaware counties in Pennsylvania, and the state of Delaware. Specialists assist the public seven days a week by telephone and email to provide rapid response to inquiries, and must be passionate about helping people find the ideal pet or obtain the resources they need. Must be organized, appreciate attention to detail and data gathering, be a good listener, converse with people to understand their needs/concerns, and display problem-solving skills. Must be able to think on your feet, stay calm under pressure, and have a background in customer service or social services.
The Veterinary Practice Manager is responsible for managing the day-to-day functions of the veterinary clinic, including making decisions that limit liability, managing the veterinary staff and managing the clinic in all aspects. This position is also responsible for ordering and inventory and assists in the creation of policies and procedures. This position may temporarily act in place of the Director of Clinic Services, for some functions, in the absence of the Director of Clinic Services. This is a key employee that directly affects the operations of the BVSPCA.
The Clinic Receptionist works directly with the public to address their needs on the phone or at the Animal Health Clinic. The compassionate care of clinic patients during scheduling, check in and check out will be utilized to provide exceptional customer service. With guidance from the Director of Operations and Practice Manager, the clinic receptionist will address any concerns or questions from the public to ensure they have a positive experience at the BVSPCA.
The Veterinary Technician position with the Brandywine Valley SPCA offers a unique and rewarding opportunity to provide medical care for both shelter animals and owned pets.
You respectfully share your input even if it may be controversial or contrary to the current practices. You are willing to make tough decisions and take smart risks. You try new things even if they scare you.
You strive to understand and appreciate the feelings of your colleagues and our clients, seeing through the eyes of another. You’re not judgmental of others.
You’re excited to be part of #TeamBVSPCA and model that in your daily actions and behavior. You are good spirited, and warm and friendly to colleagues, volunteers, and community. You seek out new challenges, take initiative, and go the extra mile.
You can always be counted on to “do the right thing.” You lead by example with honesty and accountability. You earn respect of your colleagues by treating everyone with respect.
You demonstrate cost consciousness with respect for donated dollars. You adapt well to change and help your colleagues do the same. You see challenges as opportunities for improvement and offer solutions.
You’re committed to our mission, seeking out ways to contribute more in your role. You seek to understand our clients and their needs. You value, thank, and appreciate your colleagues and our volunteers.
Must love animals! Sure, that seems obvious, but you need to really love animals. It's not all puppies and kittens, although they are a big perk. The work can be hard, physically and emotionally, but the rewards are huge.
And people, too. We believe deeply in the human/animal bond, so our work is about helping people as much as it is helping pets. This could be adopters, pet families visiting our clinic, or community supporters.
Ready for a challenge? The employees who thrive in our organization rise to the challenge, from stepping up to help in a natural disaster to taking the extra time to figure out how to help a frightened dog or cat feel safe.
Self-starters wanted! We believe there are always more ways to help save lives. We need folks who take ownership of their role, break down barriers, and bring new ideas. In return, we offer virtually endless learning opportunities and prioritize career growth from within the team.
Give us a call or stop by one of our healthcare locations for more help.
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