Employment Opportunities - Brandywine Valley SPCA

BE A PART OF SOMETHING AMAZING

Work With Us

Working at the Brandywine SPCA is a great way to help animals in need while working with a group of fun, dedicated professionals.

Interested in joining our team? Please submit your resume and cover letter to our department heads by clicking on the correlating buttons below. The Brandywine Valley SPCA is an Equal Opportunity Employer and Drug-Free Workplace.

Current Career Opportunities

ANIMAL CARE ATTENDANT

The Animal Care Attendant is responsible for cleaning and providing humane care to the animals in the BVSPCA custody and to assist all stakeholders in a professional and friendly manner when needed.

LOCATIONS

  • Animal Care Attendant: Georgetown, Delaware
  • Animal Care Attendant: New Castle, Delaware
  • Animal Care Attendant: West Chester, Pennsylvania

DUTIES & RESPONSIBILITIES

Customer Service

  • All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donor and all persons a BVSPCA staff member comes into contact with when working.
  • Promote the BVSPCA in a positive manner.
  • Communicate with others with respect.
  • Create a positive work environment by limiting negativity.
  • Be efficient, a team player, positive and proactive in problem solving.

 

Animal Care

  • Feed animals and clean kennels.
  • Follow the shelter protocol. Maintain the cleanliness of facility (including but not limited to the break room.)
  • Assist in preventing shelter disease transmission
  • Observe animals for any sign of illness or behavior issues and report it accordingly.
  • Create, maintain and file paperwork accordingly.
  • Show animals for visiting customers and assist with adoptions.
  • Take in, sort and put away donation.
  • Assist customers by answering questions.
  • Maintain the organization and cleanliness of the shelter
  • Assist other staff members when needed.
  • Cleaning, maintaining and organizing bedding, dishes, crates, carriers and other shelter property.
  • Assist with different programs including TNR, enrichment, fostering, pet food pantry and others.
  • Providing enrichment to animals including but not limited to working playgroups.
  • Provide and assist in behavior modifications to animals when needed.
  • Providing medications or other treatments to animals as assigned.
  • Other duties as assigned.

 

Diversity and Inclusiveness

  • Work effectively with individuals and colleagues from diverse communities and cultures.

 

Safety

  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.

QUALIFICATIONS

  • A high school education or equivalent.
  • Ability to bend, kneel and stand for long periods of time.
  • Ability to lift 50lbs.
  • Ability to multitask under high-pressure situations.
  • Work in loud environments on hard surfaces.

WORKING CONDITIONS

  • Work is performed in a shelter setting.
  • Consistent bending, reaching, kneeling, and standing for long periods of time.
  • Subject to animal bites and scratches while handling animals.
  • Repeated lifting and carrying of animals weighing up to 50 pounds.
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available.

CUSTOMER SERVICE SPECIALIST

Customer Relations Specialists are on the front lines of providing excellent customer services and resources to pet parents in Chester & Delaware counties in Pennsylvania, and the state of Delaware. Specialists assist the public seven days a week by telephone, email and instant message to provide rapid response to inquiries, and must be passionate about helping people find the ideal pet or obtain the resources they need. Must be organized, appreciate attention to detail and data gathering, and be a good listener, converse with people to understand their needs/concerns, and display problem-solving skills. Must be able to think on your feet, stay calm under pressure, and have a background in customer services or social services.

LOCATION

  • Customer Service Specialist, Malvern, Pennsylvania

 

DUTIES AND DAILY RESPONSIBILITIES:

  • Represents BVSPCA in a professional, polite, and enthusiastic manner.
  • Contacts each BVSPCA adopter by telephone the week following adoption
  • Answers incoming shelter phone calls for each campus
  • Follows up with Animal Health Center clients to check on patients and to reschedule missed appointments
  • Work in shelter and clinic software to document conversations and create appointments for customers and clients
  • Maintains a current and fluid library of community and company resources to assist pet parents with any behavioral, economical, medical or housing challenges they may be experiencing
  • Respond to inquiries relating to surrendering/relinquishing a pet or found pets via phone and email correspondence respectfully and compassionately.
  • Schedule owner relinquishment appointments and when appropriate, connect owners with resources that promote and assist with pet retention.
  • Adheres to all BVSPCA organizational policies and procedures.
  • Maintains a positive attitude, and can deal tactfully and effectively with the public.
  • Other duties as assigned

 

PERFORMANCE FACTORS AND NECESSARY SKILLS

  • Compassionate and respectful attitude in the face of highly emotional situations.
  • Willingness to understand and learn about animal behavior.
  • Resourcefulness and the desire to go above and beyond to help owners retain their pets or if appropriate, create a plan for surrender that best assists the owner and the animal.
  • Communication and Contact: Communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside of BVSPCA, display tact and above average communication and customer service skills. Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees.
  • Attendance and Dependability: Must be able to report to work at the scheduled time; ensure the department is ready to open on time each day, can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.DIVERSITY AND INCLUSIVENESS:
  • Work effectively with individuals and colleagues from diverse communities and cultures.SAFETY:
  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
  • Maintain a clean, healthy, and sanitary work area

 

QUALIFICATIONS

  • A high school diploma
  • At least one year of Customer Service or Call Center experience
  • Ability to multitask under high-pressure situations.
  • Commitment to the mission, values, goals, and success of the BVSPCA.
  • Familiarity with humane animal treatment and the Five Freedoms
  • Comfortable working in the shelter environment and willing to accommodate animals in the work place.
  • Computer literate and able to master PetPoint and Hippo software as applicable to adoption operations, scheduling and veterinary client follow-up
  • Self-motivated and able to initiate and complete tasks.

 

WORKING CONDITIONS

  • Work is performed in a shelter or clinic setting.
  • Regular sitting at a computer workstation 6-8 hours per day
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available.

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