Employment Opportunities - Brandywine Valley SPCA

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Work With Us

Working at the Brandywine SPCA is a great way to help animals in need while working with a group of fun, dedicated professionals.

Interested in joining our team? Please submit your resume and cover letter to our department heads by clicking on the correlating buttons below. The Brandywine Valley SPCA is an Equal Opportunity Employer and Drug-Free Workplace.

Current Career Opportunities

Community Engagement Coordinator

The Community Engagement Coordinator will oversee the BVSPCA’s efforts to engage the community through volunteering, outreach events, and youth programs. The goal of this position is to build awareness and engage the public in the BVSPCA’s mission, vision, programs, services and achievements through the cultivation of individual relationships committed to volunteering and financial support of the organization.

LOCATIONS

  • Community Engagement Coordinator: New Castle, Delaware

DUTIES & RESPONSIBILITIES

Customer Service

  • Oversees the BVSPCA’s volunteer program, including recruitment, selection, onboarding, retention and recognition of volunteers
  • Manages issues related to volunteer performance and support, and serves as a liaison between volunteers and the organization
  • Monitors ongoing need for volunteers and volunteer programs, working with staff to maintain and grow a volunteer program that supports the BVSPCA’s programs and activities
  • Works with department supervisors to enhance the volunteer experience through appropriate volunteer guidelines, specific job descriptions, training programs and performance feedback
  • Ensures the BVSPCA is represented in professional manner to the public at all times, both in regards to materials and in volunteer representation
  • Takes immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk
  • Measures program performance on an ongoing basis and provides monthly, annual and periodic reporting of activities for the volunteer program
  • Coordinates and conducts orientation and onboarding processes for new volunteers
  • Develops and implements methodologies for volunteer retention

Outreach events management 

  • Plans and executes strategic small scale community events through the identification of key locations, opportunities and business partnerships, and by leveraging the support of volunteers
  • Coordinates and supervises the development and implementation of community outreach activities to ensure high visibility, brand recognition and regular exposure of the BVSPCA in the community
  • Ensure volunteer coverage for small events
  • Lists small events on BVSPCA website and main Facebook page
  • Tracks event performance and provides monthly, annual and periodic reporting of activities

Youth Programs

  • Develops, implements and evaluates humane education programs and experiences for youth in the
  • Ensures programming
  • adequately represents the policies and ideology of the BVSPCA and effectively engages young people in the organization’s mission
  • Manages and expands existing programs, such as Birthday Parties and
  • Critter Camp
  • Coordinates school visits and other offsite humane education opportunities, including creating programming and tools for consistent delivery and coordinating staffing
  • Creates a catalog of activity workshops that can be delivered by volunteers, such as kong stuffing parties and cat toy making; includes building the plans, providing training, and maintaining supplies
  • Collaborates with Marketing and Development colleagues to maximize participation in youth programs
  • Measures and monitors the performance of youth education programs and provides monthly, annual and periodic reporting of activities
  • Helps leverage relationships with engaged organizations to further other BVSPCA activities

QUALIFICATIONS

  • Minimum of Bachelor’s Degree or equivalent work experience
  • Preferred experience in marketing/public relations, community relations, event planning, customer service and/or supervisory experience
  • Animal welfare experience helpful
  • Proven and effective verbal, written and interpersonal communication skills
  • Confident public speaker with ability to develop and deliver presentations aimed at various age groups
  • Strong organizational, project management, and teamwork skills
  • Strong leadership skills with the ability to lead by example and achieve outcomes through influence
  • Ability to use sound judgment when dealing with volunteers, clients, animal-related concerns and confidential information
  • Proficient in Microsoft Office
  • Must be at least 21 years of age (required for insurance purposes); Valid Driver’s License and insurable driving record
  • Preferred to be a resident of Delaware in the communities served at the New Castle facility

WORKING CONDITIONS

  • Working Hours: Tuesday through Saturday, with occasional availability required on Sundays and evenings
  • Work Environment: Shared cubicle/office space; Exposure to animals; Potential exposure to zoonotic diseases, animal bites and scratches; Exposure to high noise levels when in kennels; Work may be performed outdoors with exposure to all weather conditions
  • Physical Activities: Able to drive, stand, bend, squat, walk, and talk for up to eight hours a day; Able to lift up to 50 pounds with assistance; Able to work a flexible schedule with regular weekend and evening shifts

Adoptions Counselor

The Adoptions Counselor is responsible for greeting customers, answering phone calls, executing the adoption process, and providing customers with a excellent BVSPCA experience.

LOCATIONS

  • Adoptions Counselor: New Castle, Delaware

DUTIES & RESPONSIBILITIES

Customer Service

  • All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donor and all persons a BVSPCA staff member comes into contact with when working.
  • Promote the BVSPCA in a positive manner.
  • Communicate with others with respect.
  • Create a positive work environment by limiting negativity.
  • Be efficient, a team player, positive and proactive in problem solving.

Animal Care

  • Maintain and create patient records by accurately recording adoptions, return to owner, and transfers on PetPoint software
  • Assist with keeping inventory and ordering supplies.
  • Create and take payments with accuracy.
  • Ask for and obtain donations from customers.
  • Inform and educate customers politely and without judgment.
  • Answer customer questions in a polite and accurate manner.
  • De-escalate situations when needed and solve problems when necessary. Keep management within the loop. Follow protocols.
  • Assist fellow staff when needed. This includes intakes, volunteers, veterinary center, kennel attendants and other staff.
  • Use and maintain software. Create records accurately and efficiently. Maintain paperwork and files accordingly.
  • Follow shelter protocol. Clean and maintain the cleanliness and organization of facility and work areas.
  • Assist in preventing shelter disease transmission.
  • Observe animals for any sign of illness or behavior issues and report it accordingly
  • Upon occasion, show animals for visiting customers and assist with adoptions.
  • Take in, sort and put away donations. Assist customers by answering questions.
  • Maintain the organization and cleanliness of the shelter.
  • Assist with different programs including TNR, enrichment, fostering, pet food pantry and others.
  • Other duties as assigned.

Diversity and Inclusiveness 

  • Work effectively with individuals and colleagues from diverse communities and cultures.

Safety 

  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.

QUALIFICATIONS

  • A high school education or equivalent.
  • Ability to lift 50lbs.
  • Ability to multitask under high-pressure situations.
  • Work in loud environments on hard surfaces.

WORKING CONDITIONS

  • Work is performed in a shelter setting.
  • Frequent bending, reaching, kneeling, and standing for long periods of time.
  • Regular sitting at a computer workstation 2-4 hours per day to input adoption data.
  • Subject to animal bites and scratches while handling animals.
  • Repeated lifting and carrying of animals weighing up to 50 pounds.
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available.

ANIMAL CARE ATTENDANT

The Animal Care Attendant is responsible for cleaning and providing humane care to the animals in the BVSPCA custody and to assist all stakeholders in a professional and friendly manner when needed.

LOCATIONS

  • Animal Care Attendant: Georgetown, Delaware
  • Animal Care Attendant: New Castle, Delaware
  • Animal Care Attendant: West Chester, Pennsylvania

DUTIES & RESPONSIBILITIES

Customer Service

  • All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donor and all persons a BVSPCA staff member comes into contact with when working.
  • Promote the BVSPCA in a positive manner.
  • Communicate with others with respect.
  • Create a positive work environment by limiting negativity.
  • Be efficient, a team player, positive and proactive in problem solving.

Animal Care

  • Feed animals and clean kennels.
  • Follow the shelter protocol. Maintain the cleanliness of facility (including but not limited to the break room.)
  • Assist in preventing shelter disease transmission
  • Observe animals for any sign of illness or behavior issues and report it accordingly.
  • Create, maintain and file paperwork accordingly.
  • Show animals for visiting customers and assist with adoptions.
  • Take in, sort and put away donation.
  • Assist customers by answering questions.
  • Maintain the organization and cleanliness of the shelter
  • Assist other staff members when needed.
  • Cleaning, maintaining and organizing bedding, dishes, crates, carriers and other shelter property.
  • Assist with different programs including TNR, enrichment, fostering, pet food pantry and others.
  • Providing enrichment to animals including but not limited to working playgroups.
  • Provide and assist in behavior modifications to animals when needed.
  • Providing medications or other treatments to animals as assigned.
  • Other duties as assigned.

Diversity and Inclusiveness

  • Work effectively with individuals and colleagues from diverse communities and cultures.

Safety

  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.

QUALIFICATIONS

  • A high school education or equivalent.
  • Ability to bend, kneel and stand for long periods of time.
  • Ability to lift 50lbs.
  • Ability to multitask under high-pressure situations.
  • Work in loud environments on hard surfaces.

WORKING CONDITIONS

  • Work is performed in a shelter setting.
  • Consistent bending, reaching, kneeling, and standing for long periods of time.
  • Subject to animal bites and scratches while handling animals.
  • Repeated lifting and carrying of animals weighing up to 50 pounds.
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available.

CUSTOMER SERVICE SPECIALIST

Customer Relations Specialists are on the front lines of providing excellent customer services and resources to pet parents in Chester & Delaware counties in Pennsylvania, and the state of Delaware. Specialists assist the public seven days a week by telephone, email and instant message to provide rapid response to inquiries, and must be passionate about helping people find the ideal pet or obtain the resources they need. Must be organized, appreciate attention to detail and data gathering, and be a good listener, converse with people to understand their needs/concerns, and display problem-solving skills. Must be able to think on your feet, stay calm under pressure, and have a background in customer services or social services.

LOCATION

  • Customer Service Specialist, Malvern, Pennsylvania

DUTIES AND DAILY RESPONSIBILITIES:

  • Represents BVSPCA in a professional, polite, and enthusiastic manner.
  • Contacts each BVSPCA adopter by telephone the week following adoption
  • Answers incoming shelter phone calls for each campus
  • Follows up with Animal Health Center clients to check on patients and to reschedule missed appointments
  • Work in shelter and clinic software to document conversations and create appointments for customers and clients
  • Maintains a current and fluid library of community and company resources to assist pet parents with any behavioral, economical, medical or housing challenges they may be experiencing
  • Respond to inquiries relating to surrendering/relinquishing a pet or found pets via phone and email correspondence respectfully and compassionately.
  • Schedule owner relinquishment appointments and when appropriate, connect owners with resources that promote and assist with pet retention.
  • Adheres to all BVSPCA organizational policies and procedures.
  • Maintains a positive attitude, and can deal tactfully and effectively with the public.
  • Other duties as assigned

PERFORMANCE FACTORS AND NECESSARY SKILLS

  • Compassionate and respectful attitude in the face of highly emotional situations.
  • Willingness to understand and learn about animal behavior.
  • Resourcefulness and the desire to go above and beyond to help owners retain their pets or if appropriate, create a plan for surrender that best assists the owner and the animal.
  • Communication and Contact: Communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside of BVSPCA, display tact and above average communication and customer service skills. Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees.
  • Attendance and Dependability: Must be able to report to work at the scheduled time; ensure the department is ready to open on time each day, can be depended on to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.DIVERSITY AND INCLUSIVENESS:
  • Work effectively with individuals and colleagues from diverse communities and cultures.SAFETY:
  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
  • Maintain a clean, healthy, and sanitary work area

QUALIFICATIONS

  • A high school diploma
  • At least one year of Customer Service or Call Center experience
  • Ability to multitask under high-pressure situations.
  • Commitment to the mission, values, goals, and success of the BVSPCA.
  • Familiarity with humane animal treatment and the Five Freedoms
  • Comfortable working in the shelter environment and willing to accommodate animals in the work place.
  • Computer literate and able to master PetPoint and Hippo software as applicable to adoption operations, scheduling and veterinary client follow-up
  • Self-motivated and able to initiate and complete tasks.

WORKING CONDITIONS

  • Work is performed in a shelter or clinic setting.
  • Regular sitting at a computer workstation 6-8 hours per day
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available.

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