Employment Opportunities - Brandywine Valley SPCA

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Work With Us

Working at the Brandywine SPCA is a great way to help animals in need while working with a group of fun, dedicated professionals.

Current Career Opportunities

Interested in joining our team? Please submit your resume and cover letter to our department heads by clicking on the correlating buttons below. The Brandywine Valley SPCA is an Equal Opportunity Employer and Drug-Free Workplace.

Animal Care Attendant - West Chester (Expand for Details)
The Animal Care Attendant is responsible for cleaning and providing humane care to the animals in the BVSPCA custody and to assist all stakeholders in a professional and friendly manner when needed.

LOCATIONS

  • Animal Care Attendant: New Castle, Delaware
  • Animal Care Attendant: West Chester, Pennsylvania
  • Animal Care Attendant: Georgetown, Delaware
  • Animal Care Attendant: Plymouth Meeting, Pennsylvania

DUTIES & RESPONSIBILITIES

Customer Service

  • All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donor and all persons a BVSPCA staff member comes into contact with when working.
  • Promote the BVSPCA in a positive manner.
  • Communicate with others with respect.
  • Create a positive work environment by limiting negativity.
  • Be efficient, a team player, positive and proactive in problem solving.

Animal Care

  • Feed animals and clean kennels.
  • Follow the shelter protocol. Maintain the cleanliness of facility (including but not limited to the break room.)
  • Assist in preventing shelter disease transmission
  • Observe animals for any sign of illness or behavior issues and report it accordingly.
  • Create, maintain and file paperwork accordingly.
  • Show animals for visiting customers and assist with adoptions.
  • Take in, sort and put away donation.
  • Assist customers by answering questions.
  • Maintain the organization and cleanliness of the shelter
  • Assist other staff members when needed.
  • Cleaning, maintaining and organizing bedding, dishes, crates, carriers and other shelter property.
  • Assist with different programs including TNR, enrichment, fostering, pet food pantry and others.
  • Providing enrichment to animals including but not limited to working playgroups.
  • Provide and assist in behavior modifications to animals when needed.
  • Providing medications or other treatments to animals as assigned.
  • Other duties as assigned.

Diversity and Inclusiveness

  • Work effectively with individuals and colleagues from diverse communities and cultures.

Safety

  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.

QUALIFICATIONS

  • A high school education or equivalent.
  • Ability to bend, kneel and stand for long periods of time.
  • Ability to lift 50lbs.
  • Ability to multitask under high-pressure situations.
  • Work in loud environments on hard surfaces.

WORKING CONDITIONS

  • Work is performed in a shelter setting.
  • Consistent bending, reaching, kneeling, and standing for long periods of time.
  • Subject to animal bites and scratches while handling animals.
  • Repeated lifting and carrying of animals weighing up to 50 pounds.
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available.
Animal Care Attendant - New Castle (Expand for Details)
The Animal Care Attendant is responsible for cleaning and providing humane care to the animals in the BVSPCA custody and to assist all stakeholders in a professional and friendly manner when needed.

LOCATIONS

  • Animal Care Attendant: New Castle, Delaware
  • Animal Care Attendant: West Chester, Pennsylvania
  • Animal Care Attendant: Georgetown, Delaware
  • Animal Care Attendant: Plymouth Meeting, Pennsylvania

DUTIES & RESPONSIBILITIES

Customer Service

  • All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donor and all persons a BVSPCA staff member comes into contact with when working.
  • Promote the BVSPCA in a positive manner.
  • Communicate with others with respect.
  • Create a positive work environment by limiting negativity.
  • Be efficient, a team player, positive and proactive in problem solving.

Animal Care

  • Feed animals and clean kennels.
  • Follow the shelter protocol. Maintain the cleanliness of facility (including but not limited to the break room.)
  • Assist in preventing shelter disease transmission
  • Observe animals for any sign of illness or behavior issues and report it accordingly.
  • Create, maintain and file paperwork accordingly.
  • Show animals for visiting customers and assist with adoptions.
  • Take in, sort and put away donation.
  • Assist customers by answering questions.
  • Maintain the organization and cleanliness of the shelter
  • Assist other staff members when needed.
  • Cleaning, maintaining and organizing bedding, dishes, crates, carriers and other shelter property.
  • Assist with different programs including TNR, enrichment, fostering, pet food pantry and others.
  • Providing enrichment to animals including but not limited to working playgroups.
  • Provide and assist in behavior modifications to animals when needed.
  • Providing medications or other treatments to animals as assigned.
  • Other duties as assigned.

Diversity and Inclusiveness

  • Work effectively with individuals and colleagues from diverse communities and cultures.

Safety

  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.

QUALIFICATIONS

  • A high school education or equivalent.
  • Ability to bend, kneel and stand for long periods of time.
  • Ability to lift 50lbs.
  • Ability to multitask under high-pressure situations.
  • Work in loud environments on hard surfaces.

WORKING CONDITIONS

  • Work is performed in a shelter setting.
  • Consistent bending, reaching, kneeling, and standing for long periods of time.
  • Subject to animal bites and scratches while handling animals.
  • Repeated lifting and carrying of animals weighing up to 50 pounds.
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available.
Vet Tech - Georgetown (Expand for Details)
The Veterinary Technician position with the Brandywine Valley SPCA offers a unique and rewarding opportunity to provide medical care for both shelter animals and owned pets. Vet Techs and assistants work under the direction of veterinarians and the Practice Manager. They are the primary medical care providers for patients at the Animal Health Center. 

DUTIES & RESPONSIBILITIES 

Animal Health Center 

  • Monitor the health of shelter animals. 
  • Triage cases according to medical need. 
  • Administer vaccines and other preventative medical treatments as outlined by medical. 
  • Prepare patients for spay/neuter surgery, assist in surgery, and monitor anesthesia under the direction of the veterinarian. 
  • Perform intramuscular and subcutaneous injections. 
  • Assist doctors and other technicians in performing medical procedures. 
  • Administer medications to animals as directed by staff veterinarians. 
  • Perform venipuncture, laboratory tests, IV catheter placement, and drug and fluid calculations as ordered by the veterinary staff. 
  • Clean and pack surgical instruments. 
  • Operate an autoclave. 
  • Comply with all laws pertaining to controlled substances 
  • Understand standard veterinary terminology, medical math, procedures and animal health issues. 
  • Facilitate good working relationships through teamwork and collaboration. 

Shelter Medicine 

  • Perform medical intake physical examinations. 
  • Perform and interpret basic diagnostic tests such as, but not limited to, fecal floatation, skin scrapes, heartworm test, FeLV/FIV tests, etc. 
  • Able to interpret treatment sheets and administer treatment to patients (PO, topically, otic, ocular) under the direction of a veterinarian. 
  • Operate x-ray, proper patient positioning. 
  • Follow veterinary care protocols for animals in the BVSPCA – including medical, behavior and general care protocols for the health and well-being of the animals; individually and as a herd. 
  • Participate in medical rounds as directed by the managment. 
  • Keeps up to date in veterinary medicine with regular continuing education. 

Administrative Duties 

  • Maintain and create patient records by accurately recording treatments, examinations and test results on PetPoint software. 
  • Assist with keeping inventory and ordering supplies. 

Client and Community Service 

  • Admit and release animals from BVSPCA in a responsive, courteous and tactful manner to both internal and external clients. 
  • Inform clients of any pertinent medical information regarding animal care; communicate release instructions. 
  • Practice and encourage the humane treatment of animals. 
  • Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs, and events. 
  • Promote donation and giving opportunities as appropriate. 

Diversity and Inclusiveness 

  • Work effectively with individuals and colleagues from diverse communities and cultures. 

Safety 

  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice. 
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk. 
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols. 

QUALIFICATIONS 

  • Veterinary Technician Licensure. 
  • Commitment to the mission, values, goals, and success of the BVSPCA. 
  • Experience with humane animal handling and restraint techniques of healthy, ill and feral animals. 
  • Experience in caring for and handling animals in a safe, effective and humane manner, especially larger and possibly untrained pets. 
  • Comfortable working in the shelter environment and willing to accommodate animals in the work place. 
  • Computer literate and able to master veterinary software as applicable to clinic operations. 
  • Knowledge of basic dog and cat physiology, anatomy and behavior as it relates to understanding the general health of animals. 
  • Ability to understand and communicate pertinent medical information with colleagues and clients. 
  • Self-motivated and able to initiate and complete tasks. 

WORKING CONDITIONS 

  • Work is performed in a shelter/animal hospital setting. 
  • Frequent bending, reaching, kneeling, and climbing stairs while seeing patients. 
  • Regular sitting at a computer workstation 2-4 hours per day to input patient data. 
  • Exposure to disinfectant solutions when in kennel & treatment areas. 
  • Subject to animal bites and scratches while handling animals. 
  • Repeated lifting and carrying of animals weighing up to 50 pounds. 
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available. 
Adoption Councilor - West Chester (Expand for Details)
Adoption Counselors are responsible for greeting customers, answering phone calls, executing the adoption process, and providing customers with an excellent BVSPCA experience. 

DUTIES & RESPONSIBILITIES 

Customer Service 

  • All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donor and all persons a BVSPCA staff member comes into contact with when working.
  • Promote the BVSPCA in a positive manner.
  • Communicate with others with respect.
  • Create a positive work environment by limiting negativity.
  • Be efficient, a team player, positive and proactive in problem solving.

Animal Care 

  • Maintain and create patient records by accurately recording adoptions, return to owner, and transfers on PetPoint software. 
  • Assist with keeping inventory and ordering supplies. 
  • Create and take payments with accuracy. 
  • Ask for and obtain donations from customers. 
  • Inform and educate customers politely and without judgment. 
  • Answer customer questions in a polite and accurate manner. 
  • De-escalate situations when needed and solve problems when necessary. Keep management within the loop. Follow protocols. 
  • Assist fellow staff when needed. This includes intakes, volunteers, veterinary center, kennel attendants and other staff. 
  • Use and maintain software. Create records accurately and efficiently. Maintain paperwork and files accordingly. 
  • Clean and maintain the cleanliness and organization of Adoption Center, retail and work areas. 
  • Take in, sort and put away donations. Assist customers by answering questions. 
  • Assist with different programs including TNR, enrichment, fostering, pet food pantry and others. 
  • Other duties as assigned. 

Diversity and Inclusiveness 

  • Work effectively with individuals and colleagues from diverse communities and cultures. 

Safety 

  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice. 
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk. 
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols. 

QUALIFICATIONS 

  • A high school education or equivalent. 
  • Ability to lift 50lbs. 
  • Ability to multitask under high-pressure situations. 
  • Work in loud environments on hard surfaces. 

WORKING CONDITIONS 

  • Work is performed in a shelter setting 
  • Frequent bending, reaching, kneeling, and standing for long periods of time. 
  • Regular sitting at a computer workstation 2-4 hours per day to input adoption data. 
  • Subject to animal bites and scratches while handling animals. 
  • Repeated lifting and carrying of animals weighing up to 50 pounds. 
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available. 
Creative Service Manager - New Castle (Expand for Details)

Here’s your chance to use your creative talents to make a difference to dogs and cats in need. The Brandywine Valley SPCA saves more than 18,000 lives each year as the fastest growing animal welfare organization in the region. We’re a highly visual brand looking for a creative, technically savvy individual who’s passionate about our mission. Reporting to the Director of Marketing, this role will:

  • Manage Creation of marking campaign deliverables, both digital and print
  • Contribute unique visual assets to the marketing efforts, including graphic design, photography and video
  • Pursue novel and untapped technologies to increase constituent engagement and client satisfaction
  • Create a compelling, differentiated online experience on the BVSPCA website
  • Elevate e-mail marketing campaigns and list management
  • Manage agency work for organize and paid search
  • Manage marketing department photography volunteers
  • Manage marketing material inventory across all locations
  • Participate in major events, BVSPCA initiatives and other marketing duties as assigned

We’re looking for candidates with at least 5 years of related experience. Soft skills needed include a keen eye for detail, well developed project management skills, and a work style that thrives in a fast-paced, startup-like environment. The position is based at our new Copland Center for Animal Welfare in New Castle, Delaware, with some travel across our service area from West Chester, PA, to lower Delaware. Working days are Tuesday through Saturday.

To apply, include a cover letter with salary requirements and a link to work samples along with your resume.

Job Type: Full-time

Salary: $45,000.00 – $55,000.00 per year

Customer Service Rep - West Chester (Expand for Details)

Customer Relations Specialists are on the front lines of providing excellent customer service and resources to pet parents in Chester & Delaware counties in Pennsylvania, and the state of Delaware. Specialists assist the public seven days a week by telephone and email to provide rapid response to inquiries, and must be passionate about helping people find the ideal pet or obtain the resources they need. Must be organized, appreciate attention to detail and data gathering, be a good listener, converse with people to understand their needs/concerns, and display problem-solving skills. Must be able to think on your feet, stay calm under pressure, and have a background in customer service or social services.

DUTIES AND DAILY RESPONSIBILITIES:

  • Represent BVSPCA in a professional, polite, and enthusiastic manner.
  • Contact each BVSPCA adopter by telephone the week following adoption.
  • Answer incoming shelter phone calls for each campus.
  • Follow up with Animal Health Center clients to check on patients and to reschedule missed appointments.
  • Work in shelter and clinic software to document conversations and create appointments for customers and clients.
  • Maintain a current and fluid library of community and company resources to assist pet parents with any behavioral, economical, medical, or housing challenges they may be experiencing.
  • Respond to inquiries relating to surrendering/relinquishing a pet or found pets via phone and email correspondence respectfully and compassionately.
  • Schedule owner relinquishment appointments and when appropriate, connect owners with resources that promote and assist with pet retention.
  • Adhere to all BVSPCA organizational policies and procedures.
  • Maintain a positive attitude, and communicate tactfully and effectively with the public.
  • Other duties as assigned.

PERFORMANCE FACTORS AND NECESSARY SKILLS:

  • Compassionate and respectful attitude in the face of highly emotional situations.
  • Willingness to understand and learn about animal behavior.
  • Resourcefulness and the desire to go above and beyond to help owners retain their pets, or if appropriate, create a plan for surrender that best assists the owner and the animal.
  • Communication and Contact: Communicate effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside of BVSPCA, display tact and above average communication and customer service skills. Must be able to maintain confidentiality and must be able to convey a positive and professional image to the public and employees.
  • Attendance and Dependability: Must be able to report to work at the scheduled time; ensure the department is ready to open on time each day, can be depended on to complete work in a timely, accurate, and thorough manner, and is conscientious about assignments.

DIVERSITY AND INCLUSIVENESS:

· Work effectively with individuals and colleagues from diverse communities and cultures.

SAFETY:

  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
  • Maintain a clean, healthy, and sanitary work area.

QUALIFICATIONS:

  • A high school diploma.
  • At least one year of Customer Service or Call Center experience.
  • Ability to multitask under high-pressure situations.
  • Commitment to the mission, values, goals, and success of the BVSPCA.
  • Familiarity with humane animal treatment and the Five Freedoms.
  • Comfortable working in the shelter environment and willing to accommodate animals in the work place.
  • Computer literate and able to master PetPoint and Hippo software as applicable to adoption operations, scheduling, and veterinary client follow-up.
  • Self-motivated and able to initiate and complete tasks.

WORKING CONDITIONS

  • Work is performed in an office setting.
  • Regular sitting at a computer workstation 6-8 hours per day
  • Possible exposure to animals and animal allergens.
  • New Castle, DE