Employment Opportunities - Brandywine Valley SPCA

BE A PART OF SOMETHING AMAZING

Work With Us

Working at the Brandywine SPCA is a great way to help animals in need while working with a group of fun, dedicated professionals.

Interested in joining our team? Please submit your resume and cover letter to our department heads by clicking on the correlating buttons below. The Brandywine Valley SPCA is an Equal Opportunity Employer and Drug-Free Workplace.

Current Career Opportunities

ANIMAL CARE ATTENDANT

The Animal Care Attendant is responsible for cleaning and providing humane care to the animals in the BVSPCA custody and to assist all stakeholders in a professional and friendly manner when needed.

LOCATIONS

  • Animal Care Attendant: Georgetown, Delaware
  • Animal Care Attendant: New Castle, Delaware
  • Animal Care Attendant: West Chester, Pennsylvania

DUTIES & RESPONSIBILITIES

Customer Service

  • All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donor and all persons a BVSPCA staff member comes into contact with when working.
  • Promote the BVSPCA in a positive manner.
  • Communicate with others with respect.
  • Create a positive work environment by limiting negativity.
  • Be efficient, a team player, positive and proactive in problem solving.

 

Animal Care

  • Feed animals and clean kennels.
  • Follow the shelter protocol. Maintain the cleanliness of facility (including but not limited to the break room.)
  • Assist in preventing shelter disease transmission
  • Observe animals for any sign of illness or behavior issues and report it accordingly.
  • Create, maintain and file paperwork accordingly.
  • Show animals for visiting customers and assist with adoptions.
  • Take in, sort and put away donation.
  • Assist customers by answering questions.
  • Maintain the organization and cleanliness of the shelter
  • Assist other staff members when needed.
  • Cleaning, maintaining and organizing bedding, dishes, crates, carriers and other shelter property.
  • Assist with different programs including TNR, enrichment, fostering, pet food pantry and others.
  • Providing enrichment to animals including but not limited to working playgroups.
  • Provide and assist in behavior modifications to animals when needed.
  • Providing medications or other treatments to animals as assigned.
  • Other duties as assigned.

 

Diversity and Inclusiveness

  • Work effectively with individuals and colleagues from diverse communities and cultures.

 

Safety

  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.

QUALIFICATIONS

  • A high school education or equivalent.
  • Ability to bend, kneel and stand for long periods of time.
  • Ability to lift 50lbs.
  • Ability to multitask under high-pressure situations.
  • Work in loud environments on hard surfaces.

WORKING CONDITIONS

  • Work is performed in a shelter setting.
  • Consistent bending, reaching, kneeling, and standing for long periods of time.
  • Subject to animal bites and scratches while handling animals.
  • Repeated lifting and carrying of animals weighing up to 50 pounds.
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available.

CLINIC RECEPTIONIST

The Clinic Receptionist works directly with the public to address their needs on the phone or at the Animal Health Clinic.  The compassionate care of clinic patients during scheduling, check in and check out will be utilized to provide exceptional customer service.  With guidance from the Director of Operations and Practice Manager, the clinic receptionist will address any concerns or questions from the public to ensure they have a positive experience at the BVSPCA.

LOCATIONS

  • Clinic Receptionist, Malvern, Pennsylvania

DUTIES & RESPONSIBILITIES

Animal Health Center

  • Uphold the mission of the BVSPCA throughout all responsibilities of the position.
  • Ability to multi-task and work in a fast-paced atmosphere.
  • Ability to maintain a friendly, professional and courteous manner with customers is essential.
  • Provides the administrative managers with clerical support including word-processing, typing, e-mailing, filing, data-entry, faxing, copying, corresponding, answering telephones, processing mail, maintenance of records, accounts maintenance, cash processing.
  • Knowledge of multi-line phone system with the ability to provide immediate assistance with the customer’s questions or direct the customer to the proper department.
  • Return all phone calls the day in which they are received. Transfer and direct all calls/voicemails to their correct destination.
  • Greet and assist customers at the front desk with directions, general information, or any other questions they may have.
  • Direct people who are surrendering their animals to the appropriate drop off area.
  • Ability to handle and direct animals to proper holding locations.
  • Ability to communicate effectively with medical staff personnel.
  • Must be able to provide customers with correct information regarding services offered through the organization.
  • Responsible for patient check-in/check-out of appointments.
  • Ability to schedule appointments without conflict.

Administrative Duties

  • Maintain and create patient records by accurately recording treatments, examinations and test results on PetPoint & Clinic software.
  • Assist with keeping inventory and ordering supplies.

Client and Community Service

  • Admit and release animals from BVSPCA in a responsive, courteous and tactful manner to both internal and external clients.
  • Inform clients of any pertinent medical information regarding animal care; communicate release instructions.
  • Practice and encourage the humane treatment of animals.
  • Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs, and events.
  • Promote donation and giving opportunities as appropriate.

Diversity and Inclusiveness

  • Work effectively with individuals and colleagues from diverse communities and cultures.

Safety

  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.

QUALIFICATIONS

  • This position requires an outstanding customer service attitude with excellent communication, organizational and interpersonal skills.
  • The individual must be able to prioritize multiple projects and work well under pressure.
  • Excellent organizational skills and the ability to multi-task.
  • Compassion for and ability to be sympathetic to owners and pet caretakers.
  • Knowledge of computers and relevant software applications (Hippo) including MS Office (Word).
  • A compassion for animals.
  • Basic knowledge of animal medical terminology is preferred but not required.

WORKING CONDITIONS

  • Work is performed in a shelter/animal hospital setting.
  • Frequent bending, reaching, kneeling, and climbing stairs while seeing patients.
  • Regular sitting at a computer workstation 2-4 hours per day to input patient data.
  • Exposure to disinfectant solutions when in kennel & treatment areas.
  • Subject to animal bites and scratches while handling animals.
  • Repeated lifting and carrying of animals weighing up to 50 pounds.
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available.

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