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Working at the Brandywine SPCA is a great way to help animals in need while working with a group of fun, dedicated professionals.

Interested in joining our team? Please submit your resume and cover letter to our department heads by clicking on the correlating buttons below. The Brandywine Valley SPCA is an Equal Opportunity Employer and Drug-Free Workplace.

Current Career Opportunities

CHIEF OPERATING OFFICER

The fastest growing animal welfare organization in the region is seeking a Chief Operations Officer to help save more lives and support more pet families. The Brandywine Valley SPCA cares for more than 14,000 animals each year plus provides services to the community such as affordable veterinary care.

We know that caring for animals is more than just a job, it’s our passion. We have a team of dedicated and compassionate people who work tirelessly to care for every animal that comes into our shelter. We work together every day to make a difference in the lives of animals.

Candidates are encouraged to submit resume and cover to Alamb@bvspca.org

The Chief Operations Officer is responsible for directing the daily shelter and animal health center operations for all of the BVSPCA locations. This person is responsible for establishing policies and procedures that limit liability and ensure the smooth operation of the shelter and animal health center locations.

DUTIES & RESPONSIBILITIES

  • Reports directly to the Chief Executive Officer.  Works to manage the daily operations and medical centers at all of the campuses in both Pennsylvania and Delaware.
  • Collaborates with the Chief Executive Officer to develop and implement long term strategic goals for the organization, ensuring consistency and execution across all locations.
  • Assess needs for all aspects of the shelter including intake, outcomes, and other functions.
  • Assess needs for the animal health center including scheduling, pricing, and other functions.
  • Oversees the writing and implementation of policies and procedures to ensure all private and public animals are treated quickly and efficiently.
  • Works with the Directors of Operations and the Director of Clinic Services to establish clear, well-defined guidelines for employee attendance and performance monitoring.  Holds leadership accountable for their teams meeting all expectations.
  • Creates a culture that demonstrates and promotes the company mission, vision, and core values.
  • Leads employees to encourage maximum performance and dedication.
  • Sets comprehensive goals for performance and growth of staff members.  Mentors staff members and recommends any additional training to develop staff skills.
  • Acts as point of contact for the Director of Operations and Director of Clinic Services for any escalated issues regarding employee issues, animal care, euthanasia decisions, customer service, and client issues.
  • Oversees the relationship with all clients including the Office of Animal Welfare, escalating any outstanding issues to the Chief Executive Officer.
  • Works closely with the Chief Executive Officer and the Chief Financial Officer to develop departmental budgets and ensure daily operations are meeting budgeted goals.
  • Promotes the organization in our communities by acting as an ambassador and establishing relationships that benefit the operational and fiscal success of the BVSPCA.

QUALIFICATIONS

  • 5 years operational experience in an animal sheltering environment
  • Excellent verbal and written skills as well as organizational skills, attention to detail, and ability to be self-motivated and disciplined.
  • Experience with developing and maintaining productive working relationships with clients, donors, directors, and partners.
  • Strong management experience, able to effectively problem-solve challenging situations.
  • Ability to work with wide diversity of individuals, including board members, high level corporate executives and managers.
  • College degree, preferably in non-profit management or a related field such as marketing, communications, public relations, or business and a minimum of 5 years of proven successful experience in the area of operations management.

WORKING CONDITIONS

  • Work will be primarily administrative but will be located in shelter setting.
  • Regular work hours are Monday to Friday, a minimum of 45 hours per week.  A typical week consists of time split among the Delaware and Pennsylvania campuses.
  • Some evening and weekend hours may be required, especially for meetings or events.
  • Will be required to maintain availability when away from the shelter as directed by the CEO.

ANIMAL CARE ATTENDANT

The Animal Care Attendant is responsible for cleaning and providing humane care to the animals in the BVSPCA custody and to assist all stakeholders in a professional and friendly manner when needed.

LOCATIONS

  • Animal Care Attendant: Georgetown, Delaware
  • Animal Care Attendant: West Chester, Pennsylvania

DUTIES & RESPONSIBILITIES

Customer Service

  • All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donor and all persons a BVSPCA staff member comes into contact with when working.
  • Promote the BVSPCA in a positive manner.
  • Communicate with others with respect.
  • Create a positive work environment by limiting negativity.
  • Be efficient, a team player, positive and proactive in problem solving.

 

Animal Care

  • Feed animals and clean kennels.
  • Follow the shelter protocol. Maintain the cleanliness of facility (including but not limited to the break room.)
  • Assist in preventing shelter disease transmission
  • Observe animals for any sign of illness or behavior issues and report it accordingly.
  • Create, maintain and file paperwork accordingly.
  • Show animals for visiting customers and assist with adoptions.
  • Take in, sort and put away donation.
  • Assist customers by answering questions.
  • Maintain the organization and cleanliness of the shelter
  • Assist other staff members when needed.
  • Cleaning, maintaining and organizing bedding, dishes, crates, carriers and other shelter property.
  • Assist with different programs including TNR, enrichment, fostering, pet food pantry and others.
  • Providing enrichment to animals including but not limited to working playgroups.
  • Provide and assist in behavior modifications to animals when needed.
  • Providing medications or other treatments to animals as assigned.
  • Other duties as assigned.

 

Diversity and Inclusiveness

  • Work effectively with individuals and colleagues from diverse communities and cultures.

 

Safety

  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.

QUALIFICATIONS

  • A high school education or equivalent.
  • Ability to bend, kneel and stand for long periods of time.
  • Ability to lift 50lbs.
  • Ability to multitask under high-pressure situations.
  • Work in loud environments on hard surfaces.

WORKING CONDITIONS

  • Work is performed in a shelter setting.
  • Consistent bending, reaching, kneeling, and standing for long periods of time.
  • Subject to animal bites and scratches while handling animals.
  • Repeated lifting and carrying of animals weighing up to 50 pounds.
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available.

OPERATIONS MANAGER

The Operations Manager is responsible for managing the day-to-day functions of the shelter, making decisions that limit liability, managing staff and volunteers and managing the animal population. This position is also responsible for the supply inventory and ordering of shelter resources and assists in the creation of policies and procedures. This position may temporarily act in replacement of the Director of Operations, for some functions, in the absence of the Director of Operations.

LOCATION

  • Operations Manager: Georgetown, Delaware

DUTIES & RESPONSIBILITIES

Customer Service

  • All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donor and all persons a BVSPCA staff member comes into contact with when working.
  • Promote the BVSPCA in a positive manner.
  • Communicate with others with respect.
  • Create a positive work environment by limiting negativity.
  • Be efficient, a team player, positive and proactive in problem solving.

 

Animal Care

  • Acquires a working knowledge of all aspects of shelter operations, related animal laws and ordinances, and basic aspects of companion animal health and behavior issues.
  • Insure clients are positively greeted and assisted in a timely and courteous manner.
  • Performs, under the supervision of the Director of Operations, all shelter personnel reviews. Provides recommendations for hiring and dismissing of personnel
  • Keeps an open line of communication with the shelter office staff, kennel staff, medical staff and upper management.
  • Manage workflow and day-to-day operations of the shelter. This includes managing staff and the animal population.
  • Print inventory report for all BVSPCA locations. Move animals through process quickly and efficiently.
  • Oversee and manage adoptions, intakes and outcomes.
  • Make decisions proactively and with critical thinking.
  • Manage the customer service experience.
  • Be part of the core unit to trigger euthanasia. Manage or assist in managing the euthanasia process.
  • The Operations Manager will alert the Director of Operations and/or the CEO if an animal should be considered for euthanasia.
  • Order supplies and check-in inventory. Assist in inventory management and control budget for inventory.
  • Assist in budgets and budgeting.
  • Create staff schedules, check timeclock, and submit payroll.
  • Provide feedback to staff through employee counseling and inform Director and/or HR Coordinator of these functions.
  • Manage workflow to create efficiencies. Create, maintain, and organize shelter records.
  • Act as company liaison.
  • De-escalate situations when needed. Make decisions that reduce liability.
  • Manage the foster, rescue, and transfer programs. Assist in managing other shelter programs such as the Safety Net Program, Enrichment, Behavior, Lifesaving, special events, and/or other programs.
  • This position may be asked to perform any of the duties and responsibilities of the Animal Care Attendant or Adoptions and Customer Services staff member.
  • Performs other duties as defined by the Director of Operations.

 

Administrative Duties

  • Maintain and create patient records by accurately recording treatments, examinations and test results on PetPoint software.
  • Assist with keeping inventory and ordering supplies.

 

Diversity and Inclusiveness

  • Work effectively with individuals and colleagues from diverse communities and cultures.

 

Safety

  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.

QUALIFICATIONS

  • A high school diploma with shelter experience or bachelor’s degree with animal handling experience.
  • Ability to lift 50lbs.
  • Ability to multitask under high-pressure situations.
  • Commitment to the mission, values, goals, and success of the BVSPCA.
  • Experience with humane animal handling and restraint techniques of healthy, ill and feral animals.
  • Comfortable working in the shelter environment and willing to accommodate animals in the work place.
  • Computer literate and able to master PetPoint software as applicable to adoption operations.
  • Self-motivated and able to initiate and complete tasks

WORKING CONDITIONS

  • Work is performed in a shelter setting.
  • Frequent bending, reaching, kneeling, and standing for long periods of time.
  • Regular sitting at a computer workstation 2-4 hours per day to input adoption data.
  • Subject to animal bites and scratches while handling animals.
  • Repeated lifting and carrying of animals weighing up to 50 pounds.
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available.

DIGITAL MARKETING MANAGER

The fastest growing animal welfare organization in the region is looking for a Marketing Manager to help save more lives and support more pet families. This position provides an excellent opportunity for a creative, technically savvy, highly motivated individual who loves animals to make a difference. Reporting to the Marketing Director, the role will focus heavily on creating an engaging online experience for the community. Responsibilities include but are not limited to:

LOCATION

  • Digital Marketing Manager: West Chester, Pennsylvania

DUTIES & RESPONSIBILITIES

  • Pursue unique and untapped online methodologies to increase constituent engagement and client satisfaction
  • Create a compelling, differentiated online experience on the BVSPCA website and the sister pet resort website
  • Elevate e-mail marketing campaigns and list management
  • Recommend, implement and optimize paid social medial and digital advertising
  • Manage agency work for organic and paid search
  • Create campaign deliverables, both digital and print
  • Collaborate on content creation for BVSPCA social media as well as for the sister pet resort
  • Manage the volunteer photography team
  • Develop and manage in-shelter marketing

QUALIFICATIONS

  • Passion for the mission
  • Bachelor’s Degree in marketing or related field (or related work experience)
  • 5+ years related work experience
  • Experience with Word Press and Google Analytics (or similar website tools)
  • Proficiency with e-mail marketing campaigns, tools and metrics
  • Video creation and editing experience
  •  Experience with the Adobe Creative Suite
  • Experience managing organic and paid search
  • Creative thinker
  • Ability to work in a fast paced environment while maintaining a keen attention to detail
  • Highly organized, analytical and data-driven
  • Strong interpersonal skills

WORKING CONDITIONS

  • Work is performed in a shelter setting.
  • Regular sitting at a computer workstation 5-7 hours per day
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available.

APPLICATION REQUIREMENTS

Please send a cover letter, resume, links to work samples, and salary requirements. Applicants need to include all of those components for consideration.

ADOPTION COUNSELOR

The Adoption and Customer Service Staff is responsible for greeting customers, answering phone calls, executing the adoption process, and providing customers with an excellent BVSPCA experience.

LOCATIONS

  • Adoption Counselor: West Chester, Pennsylvania

DUTIES & RESPONSIBILITIES

Customer Service

  • All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donor and all persons a BVSPCA staff member comes into contact with when working.
  • Promote the BVSPCA in a positive manner.
  • Communicate with others with respect.
  • Create a positive work environment by limiting negativity.
  • Be efficient, a team player, positive and proactive in problem solving.

 

Animal Care

  • Maintain and create patient records by accurately recording adoptions, return to owner, and transfers on PetPoint software.
  • Assist with keeping inventory and ordering supplies.
  • Create and take payments with accuracy.
  • Ask for and obtain donations from customers.
  • Inform and educate customers politely and without judgment.
  • Answer customer questions in a polite and accurate manner.
  • De-escalate situations when needed and solve problems when necessary. Keep management within the loop. Follow protocols.
  • Assist fellow staff when needed. This includes intakes, volunteers, veterinary center, kennel attendants and other staff.
  • Use and maintain software. Create records accurately and efficiently. Maintain paperwork and files accordingly.
  • Follow shelter protocol. Clean and maintain the cleanliness and organization of facility and work areas.
  • Assist in preventing shelter disease transmission.
  • Observe animals for any sign of illness or behavior issues and report it accordingly.
  • Upon occasion, show animals for visiting customers and assist with adoptions.
  • Take in, sort and put away donations. Assist customers by answering questions.
  • Maintain the organization and cleanliness of the shelter.
  • Assist with different programs including TNR, enrichment, fostering, pet food pantry and others.
  • Other duties as assigned.

Diversity and Inclusiveness

  • Work effectively with individuals and colleagues from diverse communities and cultures.

Safety

  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.

QUALIFICATIONS

  • A high school education or equivalent.
  • Ability to lift 50lbs.
  • Ability to multitask under high-pressure situations.
  • Work in loud environments on hard surfaces.

WORKING CONDITIONS

  • Work is performed in a shelter setting
  • Frequent bending, reaching, kneeling, and standing for long periods of time.
  • Regular sitting at a computer workstation 2-4 hours per day to input adoption data.
  • Subject to animal bites and scratches while handling animals.
  • Repeated lifting and carrying of animals weighing up to 50 pounds.
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available.

CLINIC RECEPTIONIST

The Clinic Receptionist works directly with the public to address their needs on the phone or at the Animal Health Clinic. The compassionate care of clinic patients during scheduling, check in and check out will be utilized to provide exceptional customer service. With guidance from the Director of Operations and Practice Manager, the clinic receptionist will address any concerns or questions from the public to ensure they have a positive experience at the BVSPCA.

LOCATIONS

  • Clinic Receptionist, Malvern, Pennsylvania

DUTIES & RESPONSIBILITIES

Animal Health Center

  • Uphold the mission of the BVSPCA throughout all responsibilities of the position.
  • Ability to multi-task and work in a fast-paced atmosphere.
  • Ability to maintain a friendly, professional and courteous manner with customers is essential.
  • Provides the administrative managers with clerical support including word-processing, typing, e-mailing, filing, data-entry, faxing, copying, corresponding, answering telephones, processing mail, maintenance of records, accounts maintenance, cash processing.
  • Knowledge of multi-line phone system with the ability to provide immediate assistance with the customer’s questions or direct the customer to the proper department.
  • Return all phone calls the day in which they are received. Transfer and direct all calls/voicemails to their correct destination.
  • Greet and assist customers at the front desk with directions, general information, or any other questions they may have.
  • Direct people who are surrendering their animals to the appropriate drop off area.
  • Ability to handle and direct animals to proper holding locations.
  • Ability to communicate effectively with medical staff personnel.
  • Must be able to provide customers with correct information regarding services offered through the organization.
  • Responsible for patient check-in/check-out of appointments.
  • Ability to schedule appointments without conflict.

    Administrative Duties
  • Maintain and create patient records by accurately recording treatments, examinations and test results on PetPoint & Clinic software.
  • Assist with keeping inventory and ordering supplies.

    Client and Community Service
  • Admit and release animals from BVSPCA in a responsive, courteous and tactful manner to both internal and external clients.
  • Inform clients of any pertinent medical information regarding animal care; communicate release instructions.
  • Practice and encourage the humane treatment of animals.
  • Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs, and events.
  • Promote donation and giving opportunities as appropriate.

Diversity and Inclusiveness

  • Work effectively with individuals and colleagues from diverse communities and cultures.

    Safety
  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.

QUALIFICATIONS

  • This position requires an outstanding customer service attitude with excellent communication, organizational and interpersonal skills.
  • The individual must be able to prioritize multiple projects and work well under pressure.
  • Excellent organizational skills and the ability to multi-task.
  • Compassion for and ability to be sympathetic to owners and pet caretakers.
  • Knowledge of computers and relevant software applications (Hippo) including MS Office (Word).
  • A compassion for animals.
  • Basic knowledge of animal medical terminology is preferred but not required.

WORKING CONDITIONS

  • Work is performed in a shelter/animal hospital setting.
  • Frequent bending, reaching, kneeling, and climbing stairs while seeing patients.
  • Regular sitting at a computer workstation 2-4 hours per day to input patient data.
  • Subject to animal bites and scratches while handling animals.
  • Repeated lifting and carrying of animals weighing up to 50 pounds.
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available.

VETERINARY TECHNICIAN

Veterinary technicians and assistants work under the direction of veterinarians and the Practice Manager. They are the primary medical care providers for shelter animals and patients at the Animal Health Center

LOCATIONS

  • Veterinary Technician, Malvern, Pennsylvania

DUTIES & RESPONSIBILITIES

Animal Health Center

  • Monitor the health of shelter animals.
  • Triage cases according to medical need.
  • Administer vaccines and other preventative medical treatments as outlined by medical.
  • Prepare patients for spay/neuter surgery, assist in surgery, and monitor anesthesia under the direction of the veterinarian.
  • Perform intramuscular and subcutaneous injections.
  • Assist doctors and other technicians in performing medical procedures.
  • Administer medications to animals as directed by staff veterinarians.
  • Perform venipuncture, laboratory tests, IV catheter placement, and drug and fluid calculations as ordered by the veterinary staff.
  • Clean and pack surgical instruments.
  • Operate an autoclave.
  • Comply with all laws pertaining to controlled substances
  • Understand standard veterinary terminology, medical math, procedures and animal health issues.
  • Facilitate good working relationships through teamwork and collaboration.

Shelter Medicine

  • Perform medical intake physical examinations.
  • Perform and interpret basic diagnostic tests such as, but not limited to, fecal floatation, skin scrapes, heartworm test, FeLV/FIV tests, etc.
    Able to interpret treatment sheets and administer treatment to patients (PO, topically, otic, ocular) under the direction of a veterinarian.
  • Operate x-ray, proper patient positioning.
  • Follow veterinary care protocols for animals in the BVSPCA – including medical, behavior and general care protocols for the health and well-being of the animals; individually and as a herd.
  • Participate in medical rounds as directed by the Director of Medical Services.
  • Keeps up to date in veterinary medicine with regular continuing education.

Administrative Duties

  • Admit and release animals from BVSPCA in a responsive, courteous and tactful manner to both internal and external clients.
  • Inform clients of any pertinent medical information regarding animal care; communicate release instructions.
  • Practice and encourage the humane treatment of animals.
  • Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs, and events.
  • Promote donation and giving opportunities as appropriate.Client and Community Service
  • Admit and release animals from BVSPCA in a responsive, courteous and tactful manner to both internal and external clients.
  • Inform clients of any pertinent medical information regarding animal care; communicate release instructions.
  • Practice and encourage the humane treatment of animals.
  • Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs, and events.
  • Promote donation and giving opportunities as appropriate.

Diversity and Inclusiveness

  • Work effectively with individuals and colleagues from diverse communities and cultures.

Safety

  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.

QUALIFICATIONS

  • Commitment to the mission, values, goals, and success of the BVSPCA.
  • Experience with humane animal handling and restraint techniques of healthy, ill and feral animals.
  • Experience in caring for and handling animals in a safe, effective and humane manner, especially larger and possibly untrained pets.
  • Comfortable working in the shelter environment and willing to accommodate animals in the work place.
  • Computer literate and able to master veterinary software as applicable to clinic operations.
  • Knowledge of basic dog and cat physiology, anatomy and behavior as it relates to understanding the general health of animals.
  • Ability to understand and communicate pertinent medical information with colleagues and clients.
  • Self-motivated and able to initiate and complete tasks.

WORKING CONDITIONS

  • Work is performed in a shelter/animal hospital setting.
  • Frequent bending, reaching, kneeling, and climbing stairs while seeing patients.
  • Regular sitting at a computer workstation 2-4 hours per day to input patient data.
  • Exposure to disinfectant solutions when in kennel & treatment areas.
  • Subject to animal bites and scratches while handling animals.
  • Repeated lifting and carrying of animals weighing up to 50 pounds.
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available.

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