Medical Operations Manager - DC

Duties & responsibilities

Medical Operations & Oversight

• Supervise daily medical services including intake and exit exams, vaccinations, diagnostics, treatment, surgery (spay/neuter and specialty), and humane euthanasia.
• Develop in coordination with DVMs and operations leadership, implement, and continuously improve medical protocols, ensuring alignment with best practices and regulatory requirements.
• Oversee in coordination with DVMs and operations leadership: inventory management of pharmaceuticals, controlled substances, and medical supplies; coordinate with DVMs and operations leadership to ensure DEA and District of Columbia compliance.

Team Leadership & Staff Development

• Manage and mentor licensed technicians and medical support personnel, fostering a culture of accountability, compassion, and professional growth.
• Partner with leadership to recruit, onboard, and evaluate staff; schedule technicians for optimal coverage.
• Provide ongoing training in animal handling, safety, clinical standards and any other necessary training.

Operational Coordination

• Collaborate with shelter operations, animal care, behavior, adoptions, and lifesaving departments to coordinate medical care plans, manage case flow, and ensure timely animal movement.
• Monitor medical budgets, track key performance indicators, and recommend cost-effective strategies without compromising quality of care.
• Participate in cross-departmental meetings to align medical priorities with overall shelter objectives.

Compliance & Reporting

• Maintain accurate medical records in shelter software (e.g., PetPoint, NEO, etc.)
• Prepare reports on animal health trends, surgery outcomes, and program effectiveness for leadership.
• Ensure facility compliance with OSHA and local public health regulations.

Any other duties as assigned.

Qualifications

• Licensed Veterinary Technician (LVT/RVT) with shelter operations management experience is preferred.
• Minimum 4 years in veterinary medicine with at least 2 years in a supervisory or operations leadership role is preferred.
• Proven ability to lead teams in a high-volume, fast-paced environment.
• Strong knowledge of shelter medicine, population management, and infectious disease control.
• Excellent organizational, interpersonal, and communication skills.
• Proficiency with veterinary practice/shelter management software and Microsoft Office Suite.
• Possess and maintain a valid driver’s license with good insurable driving record.
• Ability to bend, kneel, and stand for long periods of time.
• Ability to lift 50lbs. regularly.
• Ability to be flexible, detail oriented, and able to prioritize.

Working Conditions

• Work is performed in a shelter setting.
• Consistent bending, reaching, kneeling, and standing for long periods of time.
• Regularly moves about all locations to coordinate work.
• Subject to animal bites and scratches while handling animals.
• Consistent exposure to animals and animal allergens under conditions with limited alternatives available.