Enrichment Coordinator


Duties & responsibilities

The Enrichment Coordinator is responsible for the behavioral care and well-being of cats and dogs from their arrival at the shelter through adoption and transition to a new home. This includes formal and informal behavior assessments, creating training plans and providing opportunities for enrichment, and contributing to finding successful matches with adopters by providing information to help them with the transition of their new pet to their home. The Enrichment Coordinator will also be responsible for ensuring that all volunteers and staff who interact with our animals are properly trained and informed regarding general animal care and specific animal’s safe handling and training, and for working with other program managers and staff.

Customer Service

  • All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donors and all persons the staff member comes into contact with while working.

  • Must promote the BVSPCA in a positive manner.

  • Communicates with others with respect.

  • Creates a positive work environment by limiting negativity.

  • Be efficient, a team player, positive and proactive in problem solving.

  • Diversity and Inclusiveness

  • Work effectively with individuals and colleagues from diverse communities and cultures

Specific Tasks

  • Designing individualized training plans for dogs and cats residing in the shelter; measure progress and re-assess training plans and recommendations as necessary; provide clear written and verbal communication to volunteers and staff.

  • Monitor and evaluate the behavior of dogs and cats in-shelter, and work with available programs to improve behavior and mental health (programs include Kennel Enrichment, Playgroups, pack walks/outings, Foster Care, Rehabilitation, Veterinary Clinic)

  • Perform behavior evaluations of shelter animals

  • Oversee general training of animal care staff regarding animal behavior and handling

  • Present training for all animal care volunteers in safe handling and animal behavior in shelter

  • Work with the Operations Managers and Behavior Manager to identify animals that will need additional training post-adoption, and create specialized Behavior Plans for adopters

  • Provide post-adoption follow-up for adopters of dogs and cats who have special behavioral issues, including referrals and advice, and coordinate in-shelter assessments and in-home consultations

  • Provide written summary reports on animal behavior, assessments and training, and make recommendations on disposition, placement and euthanasia

  • Assist with other shelter related tasks as needed


  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice.

  • Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.

  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.


1 year of experience assessing and training animals in a shelter environment is preferred


  • Animal handling: 1 year (Preferred)

  • Animal care: 1 year (Preferred)

Working Conditions

  • Ability to bend, kneel and stand for long periods of time.

  • Ability to lift 50lbs.

  • Ability to multitask under high-pressure situations.

  • Work in loud environments on hard surfaces.

Job Type: Full-time

Pay: $14.00 – $16.00 per hour


  • 401(k) matching

  • Dental insurance

  • Employee discount

  • Health insurance

  • Health savings account

  • Life insurance

  • Paid time off

  • Vision insurance


  • 10 hour shift

  • 8 hour shift

  • Monday to Friday

  • Weekend availability

Ability to commute/relocate:

  • New Castle, DE 19720: Reliably commute or planning to relocate before starting work (Required)

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