Community Engagement Coordinator - DC

Duties & responsibilities

Volunteer Program Management

• Oversees the BVSPCA’s volunteer program, including recruitment, selection, onboarding, retention and recognition of volunteers
• Manages issues related to volunteer performance and support, and serves as a liaison between volunteers and the organization
• Monitors ongoing need for volunteers and volunteer programs, working with staff to maintain and grow a volunteer program that supports the BVSPCA’s programs and activities
• Works with department supervisors to enhance the volunteer experience through appropriate volunteer guidelines, specific job descriptions, training programs and performance feedback
• Ensures the BVSPCA is represented in professional manner to the public at all times, both in regards to materials and in volunteer representation
• Takes immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk
• Measures program performance on an ongoing basis and provides monthly, annual and periodic reporting of activities for the volunteer program
• Coordinates and conducts orientation and onboarding processes for new volunteers
• Develops and implements methodologies for volunteer retention

Outreach Events Management

• Plans and executes strategic small scale community events through the identification of key locations, opportunities and business partnerships, and by leveraging the support of volunteers
• Coordinates and supervises the development and implementation of community outreach activities to ensure high visibility, brand recognition and regular exposure of the BVSPCA in the community
• Ensure volunteer coverage for small events
• Lists small events on BVSPCA website and main Facebook page
• Tracks event performance and provides monthly, annual and periodic reporting of activities

Youth Programs

• Supports Humane Education Coordinator in implementing Critter Camp and school visits when necessary
• Ensures programming adequately represents the policies and ideology of the BVSPCA and effectively engages young people in the organization’s mission
• Manages and expands existing programs, such as Birthday Parties
• Creates a catalog of activity workshops that can be delivered by volunteers, such as kong stuffing parties and cat toy making; includes building the plans, providing training, and maintaining supplies
• Helps leverage relationships with engaged organizations to further other BVSPCA activities

Collaborative Efforts

• Provides quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs and events
• Assists with the planning and implementation of fundraising events
• Identifies leads for individual and corporate donors through community events and hands off promising relationships to the Director of Development and/or Chief Development Officer
• Assists in social media posts when necessary
• Other duties as assigned

Qualifications

• Preferred experience in marketing/public relations, community relations, event planning, customer service and/or supervisory experience
• Animal welfare experience helpful
• Proven and effective verbal, written and interpersonal communication skills
• Confident public speaker with ability to develop and deliver presentations aimed at various age groups
• Strong organizational, project management, and teamwork skills
• Strong leadership skills with the ability to lead by example and achieve outcomes through influence
• Ability to use sound judgment when dealing with volunteers, clients, animal-related concerns and confidential information
• Proficient in Microsoft Office
• Must be at least 21 years of age (required for insurance purposes); Valid Driver’s License and insurable driving record
• Preferred to be a resident of Delaware in the communities served at the Georgetown facility

Working Conditions

• Working Hours: Tuesday through Saturday, with occasional availability required on Sundays and evenings
• Work Environment: Shared cubicle/office space; Exposure to animals; Potential exposure to zoonotic diseases, animal bites and scratches; Exposure to high noise levels when in kennels; Work may be performed outdoors with exposure to all weather conditions
• Physical Activities: Able to drive, stand, bend, squat, walk, and talk for up to eight hours a day; Able to lift up to 50 pounds with assistance; Able to work a flexible schedule with regular weekend and evening shifts