Community Engagement Coordinator

Duties & responsibilities

Volunteer Program Management

· Oversees the BVSPCA’s volunteer program, including recruitment, selection, onboarding, retention and recognition of volunteers

· Manages issues related to volunteer performance and support, and serves as a liaison between volunteers and the organization

· Monitors ongoing need for volunteers and volunteer programs, working with staff to maintain and grow a volunteer program that supports the BVSPCA’s programs and activities

· Works with department supervisors to enhance the volunteer experience through appropriate volunteer guidelines, specific job descriptions, training programs and performance feedback

· Ensures the BVSPCA is represented in professional manner to the public at all times, both in regards to materials and in volunteer representation

· Takes immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk

· Measures program performance on an ongoing basis and provides monthly, annual and periodic reporting of activities for the volunteer program

· Coordinates and conducts orientation and onboarding processes for new volunteers

· Develops and implements methodologies for volunteer retention

Outreach Events Management

· Plans and executes strategic small scale community events through the identification of key locations, opportunities and business partnerships, and by leveraging the support of volunteers

· Coordinates and supervises the development and implementation of community outreach activities to ensure high visibility, brand recognition and regular exposure of the BVSPCA in the community

· Ensure volunteer coverage for small events

· Lists small events on BVSPCA website and main Facebook page

· Tracks event performance and provides monthly, annual and periodic reporting of activities

Youth Programs

· Supports Humane Education Coordinator in implementing Critter Camp and school visits when necessary

· Ensures programming adequately represents the policies and ideology of the BVSPCA and effectively engages young people in the organization’s mission

· Manages and expands existing programs, such as Birthday Parties

· Creates a catalog of activity workshops that can be delivered by volunteers, such as kong stuffing parties and cat toy making; includes building the plans, providing training, and maintaining supplies

· Helps leverage relationships with engaged organizations to further other BVSPCA activities

Collaborative Efforts

· Provides quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs and events

· Assists with the planning and implementation of fundraising events

· Identifies leads for individual and corporate donors through community events and hands off promising relationships to the Director of Development and/or Chief Development Officer

· Assists in social media posts when necessary

· Other duties as assigned

Qualifications

· Preferred experience in marketing/public relations, community relations, event planning, customer service and/or supervisory experience

· Animal welfare experience helpful

· Proven and effective verbal, written and interpersonal communication skills

· Confident public speaker with ability to develop and deliver presentations aimed at various age groups

· Strong organizational, project management, and teamwork skills

· Strong leadership skills with the ability to lead by example and achieve outcomes through influence

· Ability to use sound judgment when dealing with volunteers, clients, animal-related concerns and confidential information

· Proficient in Microsoft Office

· Must be at least 21 years of age (required for insurance purposes); Valid Driver’s License and insurable driving record

· Preferred to be a resident of Delaware in the communities served at the Georgetown facility

Working Conditions

· Working Hours: Tuesday through Saturday, with occasional availability required on Sundays and evenings

· Work Environment: Shared cubicle/office space; Exposure to animals; Potential exposure to zoonotic diseases, animal bites and scratches; Exposure to high noise levels when in kennels; Work may be performed outdoors with exposure to all weather conditions

· Physical Activities: Able to drive, stand, bend, squat, walk, and talk for up to eight hours a day; Able to lift up to 50 pounds with assistance; Able to work a flexible schedule with regular weekend and evening shifts

Job Type: Full-time

Pay: $35,000.00 - $41,000.00 per year

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee discount

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Retirement plan

• Vision insurance

Schedule:

• 10 hour shift

• 8 hour shift

• Day shift

• Evening shift

• Weekend availability

Supplemental pay types:

• Signing bonus

Experience:

• Event Planning: 1 year (Preferred)

• Customer Service: 2 years (Preferred)

License/Certification:

• Driver's License and Reliable Transportation (Required)

Work Location: In person