Customer Service
All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donor and all persons a BVSPCA staff member comes into contact with when working.
Promote the BVSPCA in a positive manner.
Communicate with others with respect.
Create a positive work environment by limiting negativity.
Be efficient, a team player, positive and proactive in problem solving.
Animal Care
Feed animals and clean kennels.
Follow the shelter protocol. Maintain the cleanliness of facility (including but not limited to the break room).
Assist in preventing shelter disease transmission.
Observe animals for any sign of illness or behavior issues and report it accordingly.
Create, maintain and file paperwork accordingly.
Show animals for visiting customers and assist with adoptions.
Take in, sort and put away donations.
Assist customers by answering questions.
Maintain the organization and cleanliness of the shelter.
Assist other staff members when needed.
Cleaning, maintaining and organizing bedding, dishes, crates, carriers and other shelter property.
Providing enrichment to animals including but not limited to working playgroups.
Provide and assist in behavior modifications to animals when needed.
Providing medications or other treatments to animals as assigned.
Maintain and create patient records by accurately recording adoptions, return to owner, and transfers on PetPoint software.
Assist with keeping inventory and ordering supplies.
Create and take payments with accuracy.
Ask for and obtain donations from customers.
Inform and educate customers politely and without judgment.
Answer customer questions in a polite and accurate manner.
De-escalate situations when needed and solve problems when necessary. Keep management within the loop. Follow protocols.
Assist fellow staff when needed. This includes intakes, volunteers, veterinary center, kennel attendants and other staff.
Use and maintain software. Create records accurately and efficiently. Maintain paperwork and files accordingly.
Follow shelter protocol. Clean and maintain the cleanliness and organization of facility and work areas.
Assist in preventing shelter disease transmission.
Observe animals for any sign of illness or behavior issues and report it accordingly.
Other duties as assigned.
Diversity and Inclusiveness
Work effectively with individuals and colleagues from diverse communities and cultures.
Safety
Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.
A high school education or equivalent.
Ability to bend, kneel and stand for long periods of time.
Ability to lift 50lbs.
Ability to multitask under high-pressure situations.
Work in loud environments on hard surfaces.
Work is performed in a shelter setting.
Consistent bending, reaching, kneeling, and standing for long periods of time.
Subject to animal bites and scratches while handling animals.
Repeated lifting and carrying of animals weighing up to 50 pounds.
Consistent exposure to animals and animal allergens under conditions with limited alternatives available.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Schedule:
10 hour shift
8 hour shift
Holidays
Weekends as needed
Experience:
Animal care: 1 year (Preferred)
Ability to Relocate:
Lancaster, PA 17602: Relocate before starting work (Required)
Work Location: In person
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