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Work With Us

Working at the Brandywine SPCA is a great way to help animals in need while working with a group of fun, dedicated professionals.

Interested in joining our team? Please submit your resume and cover letter to our department heads by clicking on the correlating buttons below. The Brandywine Valley SPCA is an Equal Opportunity Employer and Drug-Free Workplace.

Current Career Opportunities

Clinic Receptionist

Clinic Receptionists work directly with the public to address their needs on the phone or at the Animal Health Clinic. The compassionate care of clinic patients during scheduling, check in and check out will be utilized to provide exceptional customer service. With guidance from the Director of Operations and Practice Manager, clinic receptionists will address any concerns or questions from the public to ensure they have a positive experience at the BVSPCA.

LOCATIONS

  • Clinic Receptionist position: Chester County, Pennsylvania

DUTIES & RESPONSIBILITIES

Animal Health Center

  • Uphold the mission of the BVSPCA throughout all responsibilities of the position.
  • Ability to multi-task and work in a fast-paced atmosphere.
  • Ability to maintain a friendly, professional and courteous manner with customers is essential.
  • Provides the administrative managers with clerical support including word-processing, typing, e-mailing, filing, data-entry, faxing, copying, corresponding, answering telephones, processing mail, maintenance of records, accounts maintenance, cash processing.
  • Knowledge of multi-line phone syststrong with the ability to provide immediate assistance with the customer’s questions or direct the customer to the proper department.
  • Return all phone calls the day in which they are received. Transfer and direct all calls/voicstrongails to their correct destination.
  • Greet and assist customers at the front desk with directions, general information, or any other questions they may have.
  • Direct people who are surrendering their animals to the appropriate drop off area.
  • Ability to handle and direct animals to proper holding locations.
  • Ability to communicate effectively with medical staff personnel.
  • Must be able to provide customers with correct information regarding services offered through the organization.
  • Responsible for patient check-in/check-out of appointments.
  • Ability to schedule appointments without conflict.

Administrative Duties

  • Maintain and create patient records by accurately recording treatments, examinations and test results on PetPoint & Clinic software.
  • Assist with keeping inventory and ordering supplies.

Client and Community Service

  • Admit and release animals from BVSPCA in a responsive, courteous and tactful manner to both internal and external clients.
  • Inform clients of any pertinent medical information regarding animal care; communicate release instructions.
  • Practice and encourage the humane treatment of animals.
  • Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs, and events.
  • Promote donation and giving opportunities as appropriate.

Diversity and Inclusiveness

  • Work effectively with individuals and colleagues from diverse communities and cultures.

Safety

  • Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
  • Take immediate action to address any safety concerns that could put a staff mstrongber, volunteer, client, animal, or the organization at risk.
  • Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.

ADOPTION COUNSELOR & ANIMAL CARE ATTENDANT

The Adoption Counselor and Animal Care Attendant role is responsible for greeting customers, answering phone calls, executing the adoption process, and providing customers with an excellent BVSPCA experience. Additionally, he/she is responsible for cleaning and providing humane care to the animals in the BVSPCA custody and to assist all stakeholders in a professional and friendly manner when needed.

LOCATIONS

  • Adoption Counselor position: Dover, Delaware and Chester County, Pennsylvania
  • Animal Care Attendant position: Dover, Delaware and Chester County, Pennsylvania

DUTIES & RESPONSIBILITIES

  • Customer Service
  • All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donor and all persons a BVSPCA staff member comes into contact with when working.
  • Promote the BVSPCA in a positive manner.
  • Communicate with others with respect.
  • Create a positive work environment by limiting negativity.
  • Be efficient, a team player, positive and proactive in problem solving Animal Care.
  • Maintain and create patient records by accurately recording adoptions, return to owner, and transfers on PetPoint software.
  • Assist with keeping inventory and ordering supplies.
  • Create and take payments with accuracy.
  • Ask for and obtain donations from customers.
  • Inform and educate customers politely and without judgement.
  • Answer customer questions in a polite and accurate manner.
  • De-escalate situations when needed and solve problems when necessary. Keep management within the loop. Follow protocols.
  • Assist fellow staff when needed.
  • Use and maintain software. Create records accurately and efficiently. Maintain paperwork and files accordingly.
  • Feed animals and clean kennels.
  • Follow the shelter protocol. Maintain the cleanliness of the facility (including but not limited to the break room).
  • Assist in preventing shelter diseases transmission.
  • Observe animals for for any sign of illness or behavior issues and report it accordingly.
  • Create, maintain and file paperwork accordingly.
  • Show animals for visiting customers and assist with adoptions.
  • Take in, sort and put away donations.
  • Assist customer by answering questions.
  • Maintain the organization and cleanliness of the shelter.
  • Cleaning, maintaining and organizing bedding, dishes, crates, carriers and other shelter property.
  • Assist with different programs including TNR, enrichment, fostering, pet food pantry and others.
  • Providing enrichment to animals including but not limited to working playgroups.
  • Provide and assist in behavior modifications to animals when needed.
  • Providing medications or other treatments to animals as assigned.
  • Other duties as assigned.

ANIMAL CARE ATTENDANT

At the Brandywine Valley SPCA, our strength is our staff. We know that caring for animals is more than just a job, it’s our passion. We have a team of dedicated, innovative, and compassionate people who work tirelessly to care for every animal that comes into our shelter. We work together every day to make a difference in the lives of animals.
Animal care attendants are responsible for the overall care of all the animals within our shelter by providing food, water, and a clean environment. Job duties include daily cleaning of animal areas, feeding, monitoring animal health, and assisting the public with general information and adoptions. Must be compassionate and have a positive attitude. Must have customer service skills and act as a spokesperson for the organization to promote our purpose and our programs to the general public. Please submit resume with cover letter if this is you.

QUALIFICATIONS AND EXPERIENCE

  • Previous experience in an animal shelter, kennel, or related field preferred.
  • Position often requires lifting and carrying materials up to 40 lbs.
  • Individual must have the ability to handle heavy and fast-paced workload.
  • Basic knowledge of proper methods of animal restraint and animal behavior.
  • Ability to work well and communicate effectively with the public, fellow employees, and volunteers.
  • Problem solving skills with the ability to work collaboratively with a diverse group of people.